Quote:
Originally Posted by hapmas77
So, I e-mailed Astak Support, and receive a quick response from Ruby.
We arrange for RMA (RMA#RL0407RP1) and the payment. I sent my PPro to Astak and on April 14, I received notification from Astak that they are sending the repaired PPro back to me.
Now... it's been 22 days since the notification and I have not received my PPro back. 
If I track the label via USPS website it still said:
The U.S. Postal Service was electronically notified by the shipper on April 14, 2010 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.
I checked to my local post office to no avail. No such package.
I e-mailed Ruby and Astak support, but no answer.
So guys, i need your advice: Is it normal for USPS not to update the package status after so long? If not, whom should I contact: Astak of USPS?
Thanks,
Alvin |
Dear Alvin:
Send me a PM with your real name, mailing address, and email. Let me try to track it down. PLEASE provide your RMA# which Ruby should have provided to you before you sent the unit back to us. Do not worry. Let us see if we can find out where it is.