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Well, Samsung has an European subsidiary and a German and a Dutch, and a.... Onyx simply does not. But without locally adapted firmware updates no one outside of China would buy the hardware. Therefore, the re-seller here trys to fill into the gap.
I think you'll have problems like this always when you buy products from China, that are only semi-officially available on western markets.
I think there are legal reasons why Onyx is only working unofficially with these re-sellers as developers. If Onyx would say "this guy is our official representative in Europe," it probably would result in various legal obligations and responsibilities.
My dream combination surely would be Onyx e-reader with Amazon support (guarantees, etc.).
But since the Kindle devices lack so many professional features, they are not an alternative.
And therefore I am grateful that Booxtor ist so much involved for support and updates.
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