Thread: Glo HD wont start first time
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Old 10-23-2015, 12:43 AM   #2
davidfor
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Posts: 24,907
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
The initial start is by either pressing the power button for a seconds or so, or connecting to the PC. If neither do anything, it is a concern.

If you press the power button, a red light should show. It isn't obvious and you need to be looking from the end of the device, but it doesn't show, there is a problem. If the light is showing up and nothing else, I would suggest doing a factory reset:

- Charge if for at least an hour.
- Hold the power button in the off position for at least 20 seconds. This is to ensure the device is off.
- Hold the power switch down and top both bottom corners of the screen.
- Stop tapping when the screen does something and release the power button.

You might need to try a couple of times as I never get the timing right.

If it doesn't respond after all this, it's probably broken and you should exchange it.
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