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I called customer service about noon and they told me to keep trying again later. Talk about feeling like I received an impotent suggestion. At any rate, I've been continuing my efforts. Twice, I was able to fully download the software but then each time I tried to run it on my C drive I got an error because an initialization file was not found. A call back to Customer Service was just to delete the download and try it again since the server people are working to resolve the problem. As of 7:16 PM tonight, I still have not got re-download to complete. It just hangs. I'll keep trying.
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