Quote:
Originally Posted by lanfearl
This kind of CS abuse will eventually end Amazon CS from being so easy to deal with with real issues...
You put your kindle in a way too big case and it broke.
You should have to buy a new one.
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This is not abuse. The Kindle is frequently advertised as being fairly rugged and suited for everyday use (just look at those commercials with them on the beach!). If I suspect that the device doesn't work as advertised or led to believe I may have received a defective unit, I most definitely report it to customer service--that's what they're there for.