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No, no surprise. For me, the problem is I thought it was really like a PDA with phone, and it could be the center of my info, like my old PDA was, and I wouldn't need Internet, Wi-FI, etc, etc, to be able to make something so simple like having memos. Palm utility isn't for techie person either, but for me it's more complete.
The real problem for me: All goes from iTunes to iPhone, no bidirectional way, so I don't feel comfortable with it (four PCs, only one iPhone).
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