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I just bought my second Sony yesterday. Can't say I have had your same issues with mine. Maybe one or 2 small issues. I have called tech support 3 ties on 2 readers and they fixed whatever was wrong at the time. Not to mention both my batteries are removable (by me if needed and easily) and they last forever (2 weeks on a charge is amazing). Maybe you got a lemon... Just because some of us didn't doesn't mean we need to plaster the forum with "Sony Readers Suck!" kind of postings. I can relate to your frustrations. You might sell that on ebay and buy a new one.
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