[sabredog]

I thought my recent ongoing experience with Diesel was worth sharing.

A couple of days ago, I thought it was worth checking to see if the ebooks withdrawn during the Agency 5 machinations were available again.

They certainly were a click-able entity on my bookshelf, but now they had become geographically restricted, generating an error message about being in the wrong territory. Great!

Seeing more than a little red, I created a ticket requesting that full refunds be provided for those books I had purchased and that I was not allowed to have.

Diesel's customer service is fast, within a few hours (time zone differences), I was emailed telling me the issue was being looked at. Not long after that, I received an email from Diesel ebooks director Kelley Allen. In that email he apologised for the issue, informed me that the withdrawal of the ebooks was beyond Diesel's control being a distributor initiated move.

What did please me though was the acceptance that Diesel would repay me for the GR restricted and thus unavailable books that I had paid good money for.

I am pleased at this stage with the outcome, pending my Paypal account being credited for the cost of over 60% of my ebooks I purchased.

What I would like to know though is, if anyone else has been unable to access their bookshelf titles at Diesel?

I am not sure how widespread my situation is.