MobileRead Forums - View Single Post - connect store downloads books i didnt order! Terrible connectstore support

winjama · 11-01-2006, 08:01 AM

Hi,
I've bought around 20 books so far from Connect - most with no problems. However, I purchased a bundle of seven books.
Of the seven, I received five correctly. The last two I did not. Instead of the two I ordered as part of the bundle, I received two copies of the same book by some other author entirely.
I have emailed (both directly through Connect and by separate email) now three times... I have yet to get any sort of response from them.
I am not impressed.
Although I have bought a fair number of books from Connect, I must say, the site is kludgey at best. It is awkward to navigate, takes far too much scrolling and clicking to do anything and is quite slow to respond.
I can only hope it improves as time goes on.
Likewise, I can only hope to get a response from Connect Customer Support someday.
On the plus side, I really like the eReader. It's a neat feeling to be able to carry around a pile of books and have such a little weight to deal with.
Thanks for letting get off steam.

11-01-2006, 08:01 AM	#11
winjama Junior Member Posts: 1 Karma: 10 Join Date: Nov 2006 Device: Sony eReader	Hi, I've bought around 20 books so far from Connect - most with no problems. However, I purchased a bundle of seven books. Of the seven, I received five correctly. The last two I did not. Instead of the two I ordered as part of the bundle, I received two copies of the same book by some other author entirely. I have emailed (both directly through Connect and by separate email) now three times... I have yet to get any sort of response from them. I am not impressed. Although I have bought a fair number of books from Connect, I must say, the site is kludgey at best. It is awkward to navigate, takes far too much scrolling and clicking to do anything and is quite slow to respond. I can only hope it improves as time goes on. Likewise, I can only hope to get a response from Connect Customer Support someday. On the plus side, I really like the eReader. It's a neat feeling to be able to carry around a pile of books and have such a little weight to deal with. Thanks for letting get off steam.