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I agree with the title of this thread. I've contacted Sony twice for help, both times via email. The service was dire.
The first time after I migrated to Windows 7 when the Reader Library softeware wouldn't load. Totally unhelpful and the forums weren't any better. I eventually found a solution to my problem in Microsoft's Community Forum.
The second time was after I bought my T1 last year and had a problem migrating my books to the new Reader for PC software. It was obvious from the reply I received to my inital query that the customer services agent didn't know what the old Reader Library software was or had any knowledge of the PRS-505. After being asked for information the agent shold have known based on the information I provided I gave up. I added my library to the Reader for PC software from my 505. It was quicker!
As a consequence of this I would think long and hard about buying any Sony product.
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