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Onyx claims to support PDF, but that does not mean that they guarantee that the M92 will open any file that happens to have a PDF extension. You may be right that there is a serious bug (I cannot judge that) but if it came to a "class action suit" you would have a hard time convincing the judge that this is a "silver bullet warranty case".
Some time ago Onyx decided to drop support for all their legacy readers and focus their software development efforts solely on the i-series and the M92. That is too bad for owners of one of those legacy devices (like me), but lucky people like you at least can still expect software improvements.
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