MobileRead Forums - View Single Post - I'm scared, frustrated, don't know who to go to anymore

jrw93 · 02-21-2012, 11:22 AM

Hello overfloater.

The trade-in program is the program where you trade in videogames and old electronics to Amazon.com. More information can be found here:

http://www.amazon.com/Trade-In/b?ie=...ode=2242532011

In my 3 years of being an Amazon customer, I have had only 3 returns out of about 130 orders or so, keeping in mind those are the only physical orders. I have had well over 600 digital orders (Including Kindle, Amazon Apps and Amazon Mp3 orders).

That puts my return rate at .4% assuming that digital orders count the same as physical, or 2.3% assuming physical orders only.

I had to return my last product because it was listed as in "Like New" condition (It was shipped by Warehouse Deals fulfilled by Amazon, not amazon themselves) and it came in absolute garbage condition. The back was completely scratched up and included 3 dead pixels smack dab in the middle of the screen.

I didn't just mean if it comes defective, UPS also comes into play here. Recently, my orders from Amazon have arrived in terrible condition due to their package (or UPS handling of my packages). Many of them have had dents to the box and even the product box. However, the products have all been undamaged since the product box was constructed properly instead of the flimsy amazon boxes with just 1 piece of brown tape over the seal. Keep in mind I did not contact Amazon to complain because the actual product was in good condition and I understand it is not their fault due to UPS's poor handling.

The only times I returned my packages were due to truly defective products.

Shopaholic -- That information was not available in March of 2011 on the particular link. It was edited after that date, my guess as to people contacting Amazon multiple times about if they need to close their account to change their e-mail. Keep in mind that account was closed 11 months ago, Amazon updates its information regularly.

Here is the e-mail I recieved (for the account I closed myself) after clicking the link to close my account

Hello,

I'm sorry for the inconvenience caused.

I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit.

If you still want to close your Amazon.com account after reviewing the items below, please write back by visiting this link:

https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=acc1

Here are some things to keep in mind:

-- If you use your Amazon.com log-in on other sites (e.g., Endless.com, Audible.com, etc.), you'll also lose access to those accounts.
-- Any open orders you have will be canceled.
-- If you have a remaining Amazon.com Gift Card balance, you won't have access to use the funds.
-- Returns and refunds can't be processed for orders on closed accounts.
-- You won't be able to re-download the Kindle content purchased on this account.
-- Your Amazon Payments account will be closed and can't be reopened.
-- You'll no longer have access to your Associates, Amazon Web Services, Corporate, Seller, Author Central, and/or Mechanical Turk accounts.
-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :
https://aws-portal.amazon.com/gp/aws...nt-and-billing

I hope this helps.

Thank you for your recent inquiry. Did I solve your problem?

If yes, please click here:
http://www.amazon.com/gp/help/survey...19REK5SUL&k=hy

If no, please click here:
http://www.amazon.com/gp/help/survey...19REK5SUL&k=hn

Best regards,

Mirza B
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

---- Original message: ----

---------------
03/14/11 18:14:32
Your Name:Jack
Comments:Hi, I would like to close my account.
Thanks for your patience.
---------------

AFTER clicking the link, I received this message:

Hello,

Your account has been closed and I've unsubscribed your e-mail address, xxx@hotmail.com(Had to edit out this part, don't want people seeing my e-mail), from our mailing list. Your account is no longer accessible to you or anyone else.

We've appreciated your business and wish you the best of luck in the future.

Did I solve your problem?

If yes, please click here:
http://www.amazon.com/rsvp-y?c=yyrarbec3384686577

If no, please click here:
http://www.amazon.com/rsvp-n?c=yyrarbec3384686577

Please note: this e-mail was sent from an address that cannot accept incoming e-mail.

To contact us about an unrelated issue, please visit the Help section of our web site.

Best regards,

Ajeeth M.
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account

---- Original message: ----

--------------
03/15/11 18:52:33 PDT
NAME: Jack
COMM ID:
COMMENTS: I would like to close my amazon account. Thank you.

This is the only other amazon account that I have had apart from my main account which was closed 2 days ago. I have not had/opened any other account. I do have a seller account, but that was under the same e-mail address that my recently closed account was under.

Hope this clears some questions.

02-21-2012, 11:22 AM	#112
jrw93 Enthusiast Posts: 43 Karma: 666 Join Date: Feb 2012 Device: Kindle, Nook Touch	Hello overfloater. The trade-in program is the program where you trade in videogames and old electronics to Amazon.com. More information can be found here: http://www.amazon.com/Trade-In/b?ie=...ode=2242532011 In my 3 years of being an Amazon customer, I have had only 3 returns out of about 130 orders or so, keeping in mind those are the only physical orders. I have had well over 600 digital orders (Including Kindle, Amazon Apps and Amazon Mp3 orders). That puts my return rate at .4% assuming that digital orders count the same as physical, or 2.3% assuming physical orders only. I had to return my last product because it was listed as in "Like New" condition (It was shipped by Warehouse Deals fulfilled by Amazon, not amazon themselves) and it came in absolute garbage condition. The back was completely scratched up and included 3 dead pixels smack dab in the middle of the screen. I didn't just mean if it comes defective, UPS also comes into play here. Recently, my orders from Amazon have arrived in terrible condition due to their package (or UPS handling of my packages). Many of them have had dents to the box and even the product box. However, the products have all been undamaged since the product box was constructed properly instead of the flimsy amazon boxes with just 1 piece of brown tape over the seal. Keep in mind I did not contact Amazon to complain because the actual product was in good condition and I understand it is not their fault due to UPS's poor handling. The only times I returned my packages were due to truly defective products. Shopaholic -- That information was not available in March of 2011 on the particular link. It was edited after that date, my guess as to people contacting Amazon multiple times about if they need to close their account to change their e-mail. Keep in mind that account was closed 11 months ago, Amazon updates its information regularly. Here is the e-mail I recieved (for the account I closed myself) after clicking the link to close my account Hello, I'm sorry for the inconvenience caused. I want to make sure that closing your Amazon.com account won't cause problems with any open transactions or other websites you might visit. If you still want to close your Amazon.com account after reviewing the items below, please write back by visiting this link: https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=acc1 Here are some things to keep in mind: -- If you use your Amazon.com log-in on other sites (e.g., Endless.com, Audible.com, etc.), you'll also lose access to those accounts. -- Any open orders you have will be canceled. -- If you have a remaining Amazon.com Gift Card balance, you won't have access to use the funds. -- Returns and refunds can't be processed for orders on closed accounts. -- You won't be able to re-download the Kindle content purchased on this account. -- Your Amazon Payments account will be closed and can't be reopened. -- You'll no longer have access to your Associates, Amazon Web Services, Corporate, Seller, Author Central, and/or Mechanical Turk accounts. -- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account : https://aws-portal.amazon.com/gp/aws...nt-and-billing I hope this helps. Thank you for your recent inquiry. Did I solve your problem? If yes, please click here: http://www.amazon.com/gp/help/survey...19REK5SUL&k=hy If no, please click here: http://www.amazon.com/gp/help/survey...19REK5SUL&k=hn Best regards, Mirza B Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account ---- Original message: ---- --------------- 03/14/11 18:14:32 Your Name:Jack Comments:Hi, I would like to close my account. Thanks for your patience. --------------- AFTER clicking the link, I received this message: Hello, Your account has been closed and I've unsubscribed your e-mail address, xxx@hotmail.com(Had to edit out this part, don't want people seeing my e-mail), from our mailing list. Your account is no longer accessible to you or anyone else. We've appreciated your business and wish you the best of luck in the future. Did I solve your problem? If yes, please click here: http://www.amazon.com/rsvp-y?c=yyrarbec3384686577 If no, please click here: http://www.amazon.com/rsvp-n?c=yyrarbec3384686577 Please note: this e-mail was sent from an address that cannot accept incoming e-mail. To contact us about an unrelated issue, please visit the Help section of our web site. Best regards, Ajeeth M. Amazon.com Your feedback is helping us build Earth's Most Customer-Centric Company. http://www.amazon.com/your-account ---- Original message: ---- -------------- 03/15/11 18:52:33 PDT NAME: Jack COMM ID: COMMENTS: I would like to close my amazon account. Thank you. This is the only other amazon account that I have had apart from my main account which was closed 2 days ago. I have not had/opened any other account. I do have a seller account, but that was under the same e-mail address that my recently closed account was under. Hope this clears some questions. Last edited by jrw93; 02-21-2012 at 11:25 AM.