Quote:
Originally Posted by Shopaholic
So IMO this gives the OP less credibility. To close their account they'd have in all likelihood seen this message somewhere along the way trying to contact Amazon CS to close it, are you just changing your email address, then do this.
We're not getting all the facts here.
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I'm *sure* we're not getting all the facts here. What seems uncertain is whether the OP actually knows those facts, or if s/he knows them but hasn't made the connection to them. It could be, for example, that their account got hacked by someone who violated terms, or that a guest use their computer and violated terms, or that it was some kind of weird coincidence or mistake.
The blog
http://consumerist.com runs articles on these problems all the time; an article like this might get Amazon's attention. I recommend trying to publicize it there as long as you aren't afraid of what an investigation might dig up.