Quote:
Originally Posted by Ethelred?
Again, this isn't about a personal decision someone made at Amazon. This is about automatic flagging, and the fact that spending employee time investigating claims is not cost-effective for most companies -- so they just plain don't.
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I don't mind been caught up as a false positive now and then, may be an inconvenience but just as the odd time I've had to verify a CC transaction due to their fraud checks, it's fair enough.
The problem is how they deal with appeals, if that process provides sufficient information to you about why the account is closed, then you can at least defend yourself and provide information to show why a mistake may have been made.
If that process is simply, we've closed your account for some overly general reason and will not discuss this further. Then you have no recourse. You can't determine if you've done something wrong, if a family member has, if you've been the victim of fraud or if there's just been a computer error thats flagged you by mistake.
With the amount of vendor lock in that is occurring with digital content and digital services, this can be a major problem.