Quote:
Originally Posted by Beryll Snyder
Actually I am somewhat frustrated too being given half-truths and not exactly plausible explanations.
They don't close an account just because they don't like you or for random reasons - so something happened to initiate this process which you don't care to give details here.
|
And just to be clear: these things can and do happen without good reason. Services at this scale, with millions of customers, rely on automatic flagging. If your flagging system is not aggressive enough you let too many account use violations go uncaught; if you make your system more aggressive, in order to catch all violators, you're going to have some (hopefully small) number of false positives flagged as well. That's pretty much unavoidable at this scale and that's okay, but there needs to be a way for you to correct the situation if you're one of the (hopefully few) unlucky people who's been mistakenly flagged. There's no way to do that if the company just flat-out refuses to communicate with you.
Again, this isn't about a personal decision someone made at Amazon. This is about automatic flagging, and the fact that spending employee time investigating claims is not cost-effective for most companies -- so they just plain don't.