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gr8npwrfl · 01-20-2010, 07:04 PM

I just wanted to let people know what it was like to purchase an ebook for the first time with Barnes and Noble.

I was going to test a Barnes and Noble ebook on the new jetbook firmware.

1. Signed up with Barnes and Noble
2. Entered credit information
3. Purchased HG Wells novel for $.99
4. Downloaded ebook
5. Copied to jetbook
6. Jetbook does not see file
7. Went back to B&N and downloaded reader for PC
8. Opened my ebook in B&N reader
9. Book cover comes up and it is Marque de Sade !
10. Open reader to get book from B&N
11. Open ebook from their server in reader
12. Book is Marque de Sade !
13. Close reader
14. Find file on computer
15. Check file name and it is HG Wells
16. Call customer service at B&N
17. On hold for 15 minutes
18. Customer Service tells me she has never seen the wrong ebook delivered
19. CS says because I downloaded the book there is no refund !
20. CS tells me she has to transfer me to a different division
21. Wait on hold for over 1 hour and hang up
22. Place call to my credit card company to challenge the credit card charge
23. Go to B&N to cancel my account
24. Can't cancel the account
25. Go to message board to ask how to cancel the account.
26. Send an email to customer service to cancel account

Time Spent 2.5 hours
Customer that will ever buy from B&N again --- 0

All this to check and see if B&N books work.

At this point this is one person that does not care if B&N ever sells another ebook.

01-20-2010, 07:04 PM	#1
gr8npwrfl The Wizard of OZ Posts: 143 Karma: 434 Join Date: Dec 2009 Location: Southern California Device: Jetbook Ipod Touch Wind Netbook	Dealing with Barnes and Noble I just wanted to let people know what it was like to purchase an ebook for the first time with Barnes and Noble. I was going to test a Barnes and Noble ebook on the new jetbook firmware. 1. Signed up with Barnes and Noble 2. Entered credit information 3. Purchased HG Wells novel for $.99 4. Downloaded ebook 5. Copied to jetbook 6. Jetbook does not see file 7. Went back to B&N and downloaded reader for PC 8. Opened my ebook in B&N reader 9. Book cover comes up and it is Marque de Sade ! 10. Open reader to get book from B&N 11. Open ebook from their server in reader 12. Book is Marque de Sade ! 13. Close reader 14. Find file on computer 15. Check file name and it is HG Wells 16. Call customer service at B&N 17. On hold for 15 minutes 18. Customer Service tells me she has never seen the wrong ebook delivered 19. CS says because I downloaded the book there is no refund ! 20. CS tells me she has to transfer me to a different division 21. Wait on hold for over 1 hour and hang up 22. Place call to my credit card company to challenge the credit card charge 23. Go to B&N to cancel my account 24. Can't cancel the account 25. Go to message board to ask how to cancel the account. 26. Send an email to customer service to cancel account Time Spent 2.5 hours Customer that will ever buy from B&N again --- 0 All this to check and see if B&N books work. At this point this is one person that does not care if B&N ever sells another ebook.