Thread: Please try this procedure for recognition
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Old 09-19-2009, 12:38 AM   #2
DaleDe
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Posts: 11,470
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Join Date: Aug 2007
Location: Grass Valley, CA
Device: EB 1150, EZ Reader, Literati, iPad 2 & Air 2, iPhone 7
Quote:
Originally Posted by Robertb View Post
Dear ALL:

For any having any problem with getting their computer to recognize the Pocket PRO, our head tech recommends this procedure:

1. Plug in the USB cable to the computer first
2. Plug in the other end to the Pocket PRO last
3. When the screen comes up, hit the "OK" button.
He says this should take care of the problem.

If not, WE are available for technical calls at: 1-866-368-8788 or email to:
support@astak.com

Ask for Amy!!
One tip, be sure the keyboard is not locked when you do this or the OK button will not be recognized.

Dale
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