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voracious71 · 05-11-2013, 02:42 PM

I ordered mine on 4/30 and received it on 5/8. I did email and live chat with them after I read the thread on here, because it seemed like my order floated in limbo for a few days. Then, I received a "mis-shipped" notification from the USPS the day before it arrived.

I had ordered my Glo from Powell's books and that process was quick and painless. I'm not really a fan of the Kobo ordering process, but I like the reader.

For those who haven't heard anything, I say give them a nudge. In my email, I politely stated that I was not pleased with their habit of charging your card right away. I also stated that Amazon does not do this. And yes, Amazon has more practice. But, I still think Kobo could use some help in the customer service department. That tier system is atrocious.

I do think the hardware has made great strides.

05-11-2013, 02:42 PM	#36
voracious71 Addict Posts: 384 Karma: 1360936 Join Date: Aug 2008 Location: Quahog, RI Device: Nook, Kindle PW4, Kobo Clara	I ordered mine on 4/30 and received it on 5/8. I did email and live chat with them after I read the thread on here, because it seemed like my order floated in limbo for a few days. Then, I received a "mis-shipped" notification from the USPS the day before it arrived. I had ordered my Glo from Powell's books and that process was quick and painless. I'm not really a fan of the Kobo ordering process, but I like the reader. For those who haven't heard anything, I say give them a nudge. In my email, I politely stated that I was not pleased with their habit of charging your card right away. I also stated that Amazon does not do this. And yes, Amazon has more practice. But, I still think Kobo could use some help in the customer service department. That tier system is atrocious. I do think the hardware has made great strides. Last edited by voracious71; 05-11-2013 at 02:48 PM.