Just started picking up the Shames books from Kobo. Virgin Heat downloaded as a zip file instead of an epub. No epub in zip file. Can't side load it. Never had this happen before. Did an on-line chat with Kobo which wasn't helpful.
Is my best option just to convert to epub in Calibre?
Edit: all books except Florida Straits and Scavenger Reef downloaded as Zip files from Kobo (I already own Sunburn and Tropical Depression), but they converted beautifully in Calibre. Kobo wanted to give me my money back for Virgin Heat when I contacted them before trying the Calibre fix, but I told them to forget it - I wanted to keep the zip file. A few minutes later my credit card company fraud division called because Kobo tried to send several charges for .01, no doubt as a prerequisite for an unwanted refund (I used a gift card).
Love Kobo, but I'm making a note never to contact the help desk.