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The problem is that even if you legitimately return a lot of items due to problems with them, what's to stop Amazon from closing your account? There's nothing saying what too high a return rate is. Yes, it's possible to get defective/damaged merchandise. What if you bought a TV and the TV had a scratch on it that you didn't want. Would you return it or keep it due fear of getting your account closed? It's a shame when a shop makes you scared to use your customer rights and they don't tell you what a high rate of returns is. Does Amazon look at the returns for WHY they were returned? Sure, you can have the too many "I just didn't want it" type returns. But what about the defective/damaged returns. Because it's mail order and you want your item fast, it's not unreasonable to return a damaged/defective item and buy it at a local store.
This is one of the reasons I don't think being tied into Amazon is a good idea. You get your account closed and you lose access to your content and the ability to buy new content.
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