yeah, thats pretty standard issue "canned corp." response email.
Then again, what did you expect? They will likely want to see your
reader and attempt to reproduce the same anomaly. My guess, if
you don't supply them with the same directory structure and file contents
on your memory card, they will test with their own material, and rubber stamp
it "OK". Make sure you CC them what you have along with a step by step
of what you were doing and you want accomplished.
For the record, I remember reading something in the PDF user manual about
2000 character/word limit on comments to notes(?) I can't remember but
maybe you maxed out on your comments and the processor struggles to
re-index every time a refresh is forced. Just a hunch...
good luck
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