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--sony software (ebook library) took a while to figure out. I kept erasing files on the reader by accident (while 'syncing') until I turned off auto-syncing and just dragged what i wanted manually (within the software). Its not like palm pilot syncing where you can tell it what direction to sync in. The "collections" feature is nice, gives a basic way to create 'folders'. Nested folders would have been nicer.
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Sony's software is horrifically bad, on Windows and Mac - you're going to want to check out Calibre.