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Amazon have absolutely the best customer support in the business. It makes buying a Kindle so much safer than any other eInk based reader. No other company I know of will replace a reader with a broken screen (cracked glass substrate).
And they don't ask you to send the broken machine back before sending the replacement, and they pay for a courier pick-up of the broken machine.
And sometimes they'll even do this out of warranty.
An astonishingly bad article.
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