Quote:
Originally Posted by GlenBarrington
Maybe Sony's customer service has improved as their financial fortunes wane. In spite of my love for my PRS-3xx readers, I have always bought Sony equipment in spite of their customer service not because of it. (Still won't buy a Sony camera - too much of a risk for something that important to me)
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Well, I say give them the benefit of the doubt. They're reading the forum and responding to see if they may be able to help. Any company can have something go wrong. How they deal with it will be the measure of them.