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It's about time I gave an update to this thread.
We deleted all our books from the eReader (probably not necessary) and uninstalled the Reader Library software (old style software). I actually deleted the C:\Users\{username}\AppData\Local\Sony Corporation folder but I don't know if that was necessary.
I reinstalled Reader Library and things worked a lot better. We have been using it for a little while now and all still seems to be fine. We'll see how it goes.
The children are excited because they have just managed to borrow their first epub from a library - Artemis Fowl. So we're all set.
Thank you for all your comments
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