Thanks but I tried those and they didn't work.
Final solution:
Bought new computer, installed software.
Reformatted and reinstalled windows on old computer, installed software.
Quote:
Originally Posted by rollingstone
I had a similar problem and solved it using information from two Sony supplied linnks and a procedure I found in a forum. Here is the info:
http://www.kb.sony.com/selfservice/d...nalId=C1001458
http://www.kb.sony.com/selfservice/d...nalId=C1003504
Procedure suggested on internet by party with similar problem:
1. Uninstall Reader Library
2. Go to the installation directory (C:\Program Files\Sony\Reader, typically), and rename the Reader folder to ReaderBackup.
3. Use msconfig to disable all startup programs.
4. Reboot
5. Turn off antivirus protection
6. Install Reader Library 3.1
7. Use msconfig to reenable the startup programs previously disabled.
8. Reboot
9. Verify that antivius protection is enabled, and enable it if it is off.
At this point I could access the Sony Reader Store.
I believe that the problem was related to something left over from the Reader 3.0 or from the nonworking installation of Reader 3.1. Changing the name of the Reader folder assured that all new programs were stored in the folder, and no older programs were kept around.
I am not sure that I had to disable the startup programs or the antivirus. Disabling them guaranteed that the Reader Library installation was able to update everything in the registry that it needed to update.
You may want to add this information to your data base. I imagine that you are receiving
incident reports from many parties, and this may be helpful.
Rolling Stone |