MobileRead Forums - View Single Post - Advice: do not buy a sony reader. Battery issues and support sucks

usfbull · 02-05-2010, 11:05 PM

I have a bunch of sony products and I find their support exceptional. My reader screen (600) looked like it broke even though there were no scratches on the unit and they promtly sent me a replacement unit even though a broken screen isn't covered by the warrantee. I got the replacement unit in 2 days and included the return ticket in the box for me to send them my old unit. I did pay for the shipping over the phone though ($30). On a related Sony support note, They also sent out a technition to replace a part in my tv that broke and it was all covered under the warrantee. Under both accounts they did a great job and I will certainly recomend Sony products in the future.

02-05-2010, 11:05 PM	#81
usfbull Member Posts: 13 Karma: 10 Join Date: Sep 2009 Location: Tampa, FL Device: Sony PRS600	I have a bunch of sony products and I find their support exceptional. My reader screen (600) looked like it broke even though there were no scratches on the unit and they promtly sent me a replacement unit even though a broken screen isn't covered by the warrantee. I got the replacement unit in 2 days and included the return ticket in the box for me to send them my old unit. I did pay for the shipping over the phone though ($30). On a related Sony support note, They also sent out a technition to replace a part in my tv that broke and it was all covered under the warrantee. Under both accounts they did a great job and I will certainly recomend Sony products in the future. Last edited by usfbull; 02-05-2010 at 11:24 PM.