Incredible problems with Bookbaby
Hello,
I would like to share my experience with Bookbaby. I began publishing with them in June 2012. I published four of my e-books with them. I have sold a single copy of one of my books since then. Other books have sold from 8 to 18 copies during all the period. Meanwhile I have been selling the same books through other distributors like Smashwords and Amazon. I found out sell numbers at Bookbaby are about a fifty times less than at Smashwords and a hundred times less then at Amazon. I decided to quit with Bookbaby in December 2012 because I wanted to participate in Amazon KDP Select program which requires exclusive publishing with Amazon. Bookbaby answered my first e-mail and sent me instructions on what information they wanted me to send them per e-mail. I sent my first cancellation e-mail on 20.12.12. Two months later I discovered they have not removed any of my titles! I have sent them another e-mail on 20.02.13 with the same result! Well, I have received e-mails from KDP Select with warnings that my titles are available at Kobo and iBookstore. I checked the links - sure they are published by Bookbaby. Yesterday I phoned them and they said they have not received ANY CANCELLATION E-MAILS FROM ME. Wow. I sent them three e-mails after I talked to them and phoned them two hours later. You bet. They have not received them again. All my e-mails got lost on the way to them :0) I am in Ukraine and they are in the US and it is a long way. I have been using my e-mail provider for years and nobody have complained about not receiving my e-mails.
Can anybody recommend a way to check sell numbers at Sony Books, iBookstore, B&N and Kobo they show on my account page? I think the numbers are fake. I am also going to file a complaint against them. Can anybody give a hint on how I should begin with it?
Best,
Vadim
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