So, just to keep you updated....
I finally heard from Bookeen support and it looks like I'll have to send them my cybook. *sigh*
That's exactly what I wanted to avoid (I'll go mad without an ebook reader for who-knows-how-long!) and I'm not even sure it's going to be worth it.
I was already contemplating to buy a Nook as soon as they started to fix the firmware bugs and it looks like they did fix all the major ones, so... *is conflicted*
Anyway, I'll let you know if I'll decide to send it.
P.S. Do you by any chance know how much time it usually takes to get back your device after it's fixed?
-Gio