I think RIM needs to make changes, but at the same time a lot of that letter read like "why can't we be more like Apple?" even when it doesn't quite...make sense. The bit about no one buying Product B just because it had features that Product A didn't made me laugh -- apparently this letter writer needs to meet me, because that's pretty much how I make ALL my buying decisions. (See also, my blog post about how the N2 unveiling caused me to rush out and buy a Sony reader. Ha.)
Definitely RIM needs good dev tools and relationships. I agree with that 100%. But some of the rest of it... like how many people want Flash, really?... yeah, no. I disagree with that.
I loved my BB. Biggest reason I dropped it for Android was lack of apps, particularly a good eReading app. Otherwise, I loved the phone intensely. (And, incidentally, an RIM letter riffing on Android tickles me so very much.)
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