|
Charged Three Times for Book
This is a little frustrating.
On Saturday I tried to buy the book "Hard-Boiled Wonderland and the End of the World" from the Kobo site. The first time through, the site gave me an error and told me the order didn't go through. I updated my credit card info and tried again, and had the the same error come up. Foolishly thinking that maybe the issue was my credit card, I tried to buy via Paypal. Paypal said the order went through, but then when I was redirected back to the Kobo site, I got an error message.
You can probably see where this is going. About 10 minutes later, I got 3 order receipts and today my bank's website is telling me I was charged three times for the order. It's a little bit my fault for trying to order 3 times, but even if I hadn't, I still would have been charged once for a book I never received.
The ordering issue isn't really the frustrating part though. The frustrating part is emailing Kobo customer support Saturday and not getting a response for days on end and not being able to call their tech support phone number. Every time I try to call, I get a half-ring followed by silence.
/sigh
|