I can't help you get the shell access. There seem to be delays at present.
So far as I know the download history only lists documents (usually pdfs) that are downloaded. For example, from iDS: Release Notes and updated Manuals but not patches or upgrades.
I know one or two people thought their shell access wasn't there and it turned out to be an error in their shell scripts (I think to do with where the script would actually execute). I expect you have already done it but if not it may be worth checking the Irex Forum as well as this one for any info.
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