Welcome to MobileRead, Marlerne133. Sounds like you've had a bit of a rough time of it. Fortunately, there are a number of us here who are bilingual in SonySpeak and NormalTalk -- and we've learned a few things about the Reader too (some of the the hard way).
I see that RWood has given you answers to your questions for the present (he's a real nice guy that way), but this is a great place to get answers if you need more, and to find answers that you didn't even know you needed. So hopefully we can help you get through your initial rough patch and into a good place with your Reader.
