Quote:
Originally Posted by Skydog
Same here. Ordered on the 16th. The pre-authorized "pending" on my cc has disappeared but no charge yet posted.
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My charge isn't pending, it appeared on my credit card on 4/16, and posted fully 4/19. So, I just did a chat on the Kobo website and tormented some poor CS person.
Quote:
 Marti G: Hi, my name is Marti G. How may I help you?
 Verena: Can you please let me know the status of my Aura order? 10000....
 Marti G: I can definitely help you with that
 Marti G: Do you mind holding for a moment while I research that order?
 Verena: OK
 Marti G: Thanks
 Marti G: Thank you for holding. *
 Marti G: I can see that your order is in progress
 Marti G: The shipping can take up to 7 business days
 Marti G: You will probably receive your device tomorrow or Wednesday
 Marti G: Is there anything else I can help you with today?
 Verena: You are indicating that it has been shipped. Do you have a tracking number?
 Marti G: No, it's still in progress
 Marti G: Once that the device is shipped you will receive a message including the tracking number
 Verena: So, it hasn't shipped, it will take up to 7 days to ship, but it will be here tomorrow or Wednesday?
 Marti G: Alright, just one moment while I look into your inquiry.
 Marti G: Thank you for holding. *
 Marti G: Sorry for the confusion but in this case the order is still in progress and the device is not shipped yet
 Verena: No problem. Thanks for checking.
 Marti G: Once that the device is shipped you will receive a confirmation email and until then you need to wait 5-7 business days
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