Thread: This is why I chose a Kindle
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Old 12-30-2012, 01:54 PM   #10
cheezr
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Device: Kindle Paperwhite, Kindle Keyboard
Quote:
Originally Posted by pazu View Post
I used to have a Sony Reader (PRS 505), the screen was broken, I had to send it to the States from Tibet to fix it. A big hassle indeed.

Then I bought a Kindle Keyboard, the screen was broken after 11 months when I was in Nepal. Got a new one shipped to Hong Kong immediately, free of charge.

Then my Kindle Keyboard screen was broken again (after another 6 months), no warranty this time. But the Customer Service gave me a discount of US$ 30 to buy a new Kindle Paperwhite! So I paid only US$ 89 and got a new device.

I simply love the service!
You're lucky. Or maybe I was unlucky. I called on two separate occasions to ask if my damaged Kindle Keyboard could be replaced with a discounted Paperwhite and they said no.
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