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I can't comment on whether the account should have been closed or not, since I don't know the story. Still, the part about purchases you've paid for being unaccessible is pretty terrible. The idea of products being not purchased but "licenced" is one that's becoming more common, but there's little awareness about it, I think. There are also many cases of people being cut off from services and assets without warning, explanation, or recourse, the logic of which I can understand (there is a lot of fraud out there, and closing accounts automatically is the cheapest way to deal with it) but which has also screwed over a lot of innocent people. Personally, in this case I would probably try to write to The Consumerist, if only to raise awareness.
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