bored, I was in the same boat as you, couldn't 'test drive' one!
I'm in Ontario, long story short: Got a Sony prs700 for my birthday in July and had never heard of readers. Returned it, did a lot of reader research, went and tested the sony new 300/600 batch (and the old ones), and came home and ordered the pocket pro (got it shipped to our US address). Was not impressed with the Sonys aside from pretty-ness...after all the reading on here and all the help, the pocket pro has since far exceeded those which I tested in the Sony store.
I have a first batch purple, which is being returned next time I'm in the states, and yes, customer service has been awesome about not locking me into a timeline for the return- Amy just said to email her next time I know I'll be heading south, and she'll email me a return UPS label
A few glitches, but nothing I'm upset about considering it only cost me $226CAD total! I am in LOVE with it!!!