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Perhaps so.
These are their Produce Definitions, quoted in full below:
New Items
This item may be factory sealed or in brand new condition without the factory seal. The product is in unused new condition and functioning perfectly. Any originally provided parts, manuals, accessories, warranty cards, or other items that were provided with the unit will be contained in the original packaging.
Refurbished Items
Refurbished items are processed by one or more third-parties to test and restore their condition. The goal is to restore the product to a standard as close to its original condition as possible.
A-B-C grading scale
If a refurbished item has been graded on the typical scale, one can safely assume it’s in full working condition. The A-B-C scale simply refers to its appearance:
A: Appearance is close to new
B: Appearance may show very slight signs of wear
C: Scratched or bearing some other cosmetic imperfection
A Factory Refurbished product has been refurbished by the actual manufacturer.
Refurbished describes items that are refurbished by a 3rd party company that specializes in repair of those devices. A 3rd party uses their own standards of refurbishment and quality control. Because this process operates outside of the original manufacturer, manuals and software are typically not included. These are usually available for download from the manufacturer’s web site.
Pre-owned Items
Pre-owned describes products that have been purchased, opened, and operated. Then, for a multitude of reasons, from buyer’s remorse to functionality, the product is returned to the store. When a pre-owned product is processed by Cowboom, it is tested for power and basic functionality. When buying an item that is not brand new, ask yourself these questions:
1. Factory refurbished or Refurbished items frequently come in store-like packaging. This is usually noted in the item’s description.
2. How much visible wear are you comfortable with? Pre-owned items and certain grades of refurbished items may have visible imperfections. If you are planning on putting the item in a protective case, this may not be as important to you. Or if you are particularly hard on your items, the cosmetic condition may not be as important as having a device that works. Usually, the more scratches on an item, the better the deal you can get
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Don
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