Thread: It seems Amazon may have a problem
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Old 02-09-2017, 01:04 PM   #12
knc1
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Join Date: Feb 2012
Location: Central Texas
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Quote:
Originally Posted by greentea View Post
Same here with Paperwhite 2 running 5.4.3.2 firmware. Only factory reset and update to latest firmware helped...
5.4 is too old, from before Amazon updated their secure server protocols.

The 'factory reset' had nothing to do with it - that only erases things the user has added.

It was the install of a recent firmware version that fixed your problem.
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