Thread: DR800 Frozen Screen
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Old 06-30-2010, 05:42 PM   #12
jm35
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jm35 began at the beginning.
 
Posts: 23
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Join Date: Apr 2010
Device: iRex DR800SG
Quote:
Originally Posted by GringoAlto View Post
... I can't find the correct place to get a service ticket. This location "thttp://support.irexnet.com/" only seems to support the Iliad 1000 devices. It does not even have the DR800 model numbers.

AND - After registering and submitting a support ticket - the ticket does not seem to be accepted.

Does anyone have any suggestions?
Gavin, since you have the DR800SG, you could try submitting a support ticket at this site instead: http://support.irexreader.com/ . I don't know whether that site's support system is still working, though.

Or, as Shaggy suggested, maybe someone on this forum will be able to help you solve it on your own.
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