Originally Posted by GringoAlto
... I can't find the correct place to get a service ticket. This location "thttp://support.irexnet.com/" only seems to support the Iliad 1000 devices. It does not even have the DR800 model numbers.
AND - After registering and submitting a support ticket - the ticket does not seem to be accepted.
Does anyone have any suggestions?
Gavin, since you have the DR800SG, you could try submitting a support ticket at this site instead: http://support.irexreader.com/
. I don't know whether that site's support system is still working, though.
Or, as Shaggy suggested, maybe someone on this forum will be able to help you solve it on your own.