Originally Posted by SensualPoet
Bezos on why Amazon is different than almost every other consumer products company:
I would hope people would say that Amazon is earth's most customer-centric company, and that we work backwards from customers. Many companies sort of look at what their skills are and they work forward from their skills. They say this is what we're good at, and this is what we'll do. It's a very different approach from saying here is what our customers need, and we will learn whatever skills we need.
It was a pretty interesting interview, all in all.
Interesting. This may be the reason Amazon has become so successful. They listen to their customers and work from there. I like that a lot.