Jack, it's not a used car sales-type pitch. It's been widely confirmed that the problem is these devices shipped before the firmware update could be applied. Happens all the time with laptop and high end phone releases. A Pandigital tech was at my local Kohls today doing the updates and I will be there to pick mine up in the afternoon. I have two friends that are very satisfied with their Novel readers after the update was applied.
Oh yeah- mine is $112 after all is said and done.