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Old 06-01-2010, 09:13 PM   #3
Robertb
Astak Director, Bus. Devl
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Posts: 2,560
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Join Date: Apr 2008
Device: Astak Pocket PRO
SD cards when returning

Quote:
Originally Posted by bbqncigars View Post
I received a brand new PP for my cracked screen. I just wanted the screen replaced, and could have lived with the peeling paint. The new replacement was nice, but they included a spare battery (which I already had previously purchased for the first unit), and did not return my 16gb SD card (or any SD card). The SD card is not much of a worry, compared to the Conficker worm that was present in the system memory of the PP. This could be a very bad thing to someone with less PC security. Bad on Astak, and worse on anyone who is not diligent regarding software security.


Wayne
Dear Wayne:

I will immediately check on this Conficker worm. I will have the tech check everything.

We do tell everyone in the User Manual and the FAQ sheet (www.theEZreader.com/html under "support" to PLEASE keep their SD card when they send it back for repair or replace. I have also said that about 50 times on various threads but I know it is hard to read every thread and do not blame you a bit. We have no way to keep track of SD cards here. Any that we do receive get thrown away. I am sorry for your loss; but please understand we do TRY hard to get people to be forewarned.

I have no reason for why the spare battery was included. Are you positive it is a spare? Sometimes mailing regulations make us send the battery out of the device. Sometimes the factory ships them with the battery out due to China regulations which change every time.

I AM glad that at least you are back up and reading!!

Bob
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