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Old 09-01-2007, 12:27 AM   #8
JSWolf
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Join Date: Nov 2006
Location: Roslindale, Massachusetts
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Quote:
Originally Posted by DrMoze View Post
I will certainly try to get to a supervisor once I call them up on an "open" day. I didn't think they'd fail to respond in a timely manner, and until just a short while ago did not know of a phone number to contact CS. As mentioned earlier, they do not provide a contact number anywhere on the Connect site (at least not that I could find!)--only e-mail requests.

Now that I vented, I will have to report back later with whatever resolution comes of this.
Actually, they do. That's how I found the phone number I';ve been occasionally posting in the forum. What I did was very logical. I did not see the phone number on the home page of the Connect Store. So I clicked help, Then I was presented with their FAQ with a search box. I typed in contact and searched and found it right away. Very easy and quite logical.

Quote:
I still need help. How do I contact Customer Service for CONNECT eBooks?
Question
How do I contact Customer Service for CONNECT eBooks?
Answer


You can contact the eBook Customer Support Team via email or by phone at 877-CNECTME (877-263-2863).

Our hours of Support are (Central Time):

9am to 6pm, Monday to Friday and 10am to 2pm, Saturday and Sunday.
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