Originally Posted by terekkincaid
Don't let them smokescreen you with that crap. If you bought a defective book, they owe you a credit. They can de-authorize it easily (thus removing it from your possession), and you have email proof that they have acknowledged there is a problem. Kick it up the chain. Go to consumerist.com and search for EECB (Executive Email Carpet Bomb) and find instructions on how to send one. Be sure to CC: email@example.com
. B&N won't want the bad PR, and will probably not only refund the $20, but give you an extra $20 for bringing the problem to their attention. Don't let them get away with it. Use the internet for the power of good!
I wholeheartedly agree. You should also let B&N know this is a severe disadvantage to using them over Amazon/Kindle, as Amazon reacted to similar complaints about bad formatting from Kindle owners a few months ago and now allows for eBooks to be returned up to 7 days after purchase for issues such as this one. This is definitely one advantage Kindle has in the marketplace over the nook.