Originally Posted by lionel47
As stated on our website, Barnes & Noble eBooks cannot be returned and
are non-refundable once they have been downloaded to a computer or
device. Our records show that your eBook was successfully downloaded
Don't let them smokescreen you with that crap. If you bought a defective book, they owe you a credit. They can de-authorize it easily (thus removing it from your possession), and you have email proof that they have acknowledged there is a problem. Kick it up the chain. Go to consumerist.com and search for EECB (Executive Email Carpet Bomb) and find instructions on how to send one. Be sure to CC: firstname.lastname@example.org
. B&N won't want the bad PR, and will probably not only refund the $20, but give you an extra $20 for bringing the problem to their attention. Don't let them get away with it. Use the internet for the power of good!