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Old 05-08-2010, 02:37 PM   #3
SameerH
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Posts: 484
Karma: 331087
Join Date: May 2010
Device: Kobo Glo, Kobo Mini, Kobo Arc
Hi, I work at Kobo.

If you have XP service pack 2 or below, upgrading to SP3 should fix the problem.

Alternatively (or if you already have SP3) you can try installing this free XP add-on (Visual C++ runtime):
http://www.microsoft.com/downloads/d...displaylang=en

Feel free to email me at shasan at kobobooks dot com if neither solution works, we'll try and get you up and running asap.
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