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Old 08-21-2007, 04:18 AM   #10
kacir
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Join Date: May 2006
Device: PocketBook 360, before it was Sony Reader, cassiopeia A-20
Quote:
Originally Posted by klaatubar View Post
No, i got that, i sent it off to Sony. I just find the lack of care outrageous, i would understand if they had told me the same if id gone there in 3 month but the fact that they lose interest six days after their commitment is over is just wrong .
Well, my country is not nearly as ... aehm ... civilized ... aehm ... as USA, but if the shop I have purchased the thing in told me to they have nothing to do with my purchase while it was stil under warranty I would call "State Merchant Inspection" on them. And they would be fined heavily.

I buy something in a *store*. They made a hefty profit from my purchase. So it is their responsibility to act as my proxy with the manufacturer / importer / wharehouse / whomever *they* purchased the merchandise from. So I bring it back to the store when it gets broken. If they do not manage to get it repaired or replaced within 30 days I get my money. Simple and easy.

... And by the way, the warranty here in European Union is 24 months.

The company I work for has also a small computer store. The customer brings in a computer with a dead motherboard. He has purchased it 23 months ago and the Tchaiwan manufacturer went out of bussiness ... We still have to repair the computer. Tough luck.

Now that I think of it, this might be the reason everything electronic here in the European Union is more expensive than in USA for this reason ...
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