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Old 08-13-2007, 11:39 PM   #17
mogui
eNigma
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Stupid receives tangential email from headless chickens

Stupid wrote to Sony on 08/08/07. On the same day he or she received an autoresponse (love those headless chickens cackling in the background) as follows:
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Your question has been received. We promise to respond to your incident as soon as possible, usually within one business day.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]

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Stupid did not choose to update his question. Stupid's Connect Support status remains "waiting". No credit has been entered into Stupid's Connect store account. On the 13th of August he or she received the following:
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Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

We will assume your issue has been resolved if we do not hear from you
within 48 hours.


Thank you for allowing us to be of service to you.

To update this question by email, please reply to this message.
Because your reply will be automatically processed, you MUST enter
your reply in the space below. Text entered into any other part of
this message will be discarded.

[===> Please enter your reply below this line <===]

[===> Please enter your reply above this line <===]

ATTENTION AOL USERS: To update your question from our support site,
click the following link or paste it into your web browser.
http://ebooks.custhelp.com/cgi-bin/e...ted=1186566830


Subject
---------------------------------------------------------------
Incorrect sales information on Connect Store site


Discussion Thread
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Response (Jane) - 08/13/2007 12:30 PM
Hello,

Thank you for contacting Sony Connect!

When publishers determine the pricing for print books (their “List Price”),
they determine a separate List Price for the eBook version which is usually less
expensive than the print counterpart (sometimes 40% less). CONNECT then
provides an additional 20% discount to the customer. Some publishers have decided to
keep their eBook prices the same as print book prices, other book retailers may
discount that print title more than 20%, which would result in a deeper
discount. We continue to work with these publishers to urge them to discount their
eBook List Prices to provide you with the best eBook experience possible.

Separately, please keep in mind that with eBooks, there are no shipping fees or
sales tax, and you get the benefit of instant gratification.

If the information I have provided does not completely answer your question,
please update this incident so I may be of further assistance to you.

Customer - 08/08/2007 02:53 AM
If you examine my account history, you will find two ebook purchases on
7/27/2007 totaling $12.78. Both books were displayed with an alleged publication date
of 2007. I bought them because I thought they were new releases! When I
started reading them, I remembered having read them before. When I checked the
author's website, I saw they had been published in 1966 -- more than 40 years ago!


Please correct your publication dates where they are incorrect so your
customers can make informed buying decisions, and credit my account with $12.78
Thank you

Auto-Response - 08/08/2007 02:53 AM
Thank you for contacting CONNECT!

This message acknowledges receipt of your request for help. We will reply as
soon as possible.

If you need to add information or cancel your question, you can do so by
updating it through the questions subarea of the 'My Support History' section of
http://ebooks.custhelp.com, our support website.



Question Reference #070808-000003
---------------------------------------------------------------
Product Level 1: eBooks
Product Level 2: Billing (Purchase) Inquiry
Date Created: 08/08/2007 02:53 AM
Last Updated: 08/13/2007 12:30 PM
Status: Waiting
Operating System: Windows XP SP2
Browser Version: Mozila Firefox
Connection Type: High speed DSL/Cable


[---001:002891:17963---]

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On the 14th Stupid naively entered the following into the reply space delimited by the markers: "Issue not resolved. Request human intervention."

Hmmm. Maybe the naquita generators are offline

Last edited by JSWolf; 08-14-2007 at 12:25 AM. Reason: changing the text color so it is easier to read
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