Originally Posted by Dulin's Books
No, he has only communicated with me once via email after having already sent it off to be checked when he started having his issue. I said i would look into it for him. I haven't seen the device in person only in pictures. He has been dealing directly with PocketBook. But by the pictures i have seen it is clear that the display is indeed broken. From my experience it looks like it was broken from a twisting force. Others who have seen the pictures here on this forum have said as much as well.
I am not laying blame as to how or why the screen is broken only that it is. Whether its a defect or an accident will be difficult to decide and satisfy all parties. I am still talking with PocketBook about this.
I didn't realize that Dulin's Books (http://www.dulinsbooks.com/
) has no control over their sales representative in the US. The website has no phone number for inquiry. I got the phone number from the package and made a call. The guy who took my call is a sales representative, I assume. So, he handles my case and doesn't need to feel accountable for Dulinbooks.com. It is so unusual.
I emailed to Mr. Dulin to complain, and forward to him all the emails between me and the sales representative and have never received his response since then.
I don't know who should I talk to, somebody suggest that I talk to manufacturer - pocketbook reader, some suggest that I talk to those from which I ordered the device.
The retailer website specifies that the package should not include charger and SD card, but the manufacturer's package specifies it should include charger and SD. That's why I have run into argument with the sales representative the first week I received the order. I believe I was deemed as a trouble-maker since then.
(1) streamline the package information so buyer not get confused.
(2) supply the return policy as earlier as possible so buyer can make a sound decision. In my case. I got the return policy two weeks after I have had the product in my hand. It is a good product, I can't believe it is so fragile and short-lived.
I will not visit this post again. I will accept my bad luck. Hope my post can remind you to be more careful and gentle with your e-reader. I will wait for several months to find a really dependable E-Reader.